Refund Policy

1 TheDesignLab Refund Policy

1.1 Refunds – client is eligible for and can request a full refund of its project budget (excluding any project posting fees and upgrade fees paid to TheDesignLab and excluding the applicable transaction fee(s) in respect of a project if:
(a) the client requests a refund in writing to hr@thedesignlab.com.au explaining the reason for the refund request;
(b) it has not been selected as a the Winning Work from the project works submitted (if any) in response to a brief; and
(c) the refund request is made within 30 days of project end date without a winning design having been chosen.

1.2 Project posting fees – client is eligible for and can request a full refund of project posting fees and upgrade fees (excluding the applicable transaction fee(s) in respect of a project if:
(a) no submissions are made by any designers prior to the deadline for multiple designer contests;
(b) none of the submissions provided by the designer(s) meet the requirements outlined in the client’s brief; or
(c) none of the submissions provided by the designer(s) meet TheDesignLab’s minimum design standards (as agreed to by The Director of TheDesignLab).

1.3 Exceptions – notwithstanding the terms above, the client is not eligible for and will not receive a refund where:
(a) the project / contest is guaranteed and therefore ineligible for a refund; or
(b) the client has already selected a Winning Work.

1.4 One designer – the client will be eligible for a full refund of its project budget (excluding any payment posting fees and upgrade fees paid to TheDesignLab and excluding the applicable transaction fee(s) in respect of a project where:
(a) the one designer/creative project is refundable and the client has not approved payment to the selected/appointed designer;
(b) no submissions are made by any designers/creatives prior to the deadline for one designer/creative project(s) submissions;
(c) all submissions provided by the designer/creative do not meet the Concrete Requirements outlined in client’s brief as assessed by the Director of TheDesignLab; or
(d) all submissions do not meet TheDesignLab’s Minimum Design Standards as assessed by The Director of TheDesignLab; and
(e) the refund request is made within 15 days after expiry of the deadline for approving the work.